Shipping Policy
At Tola Jewelry, customer trust and satisfaction are extremely important to us. Your order means a lot to us, and we are committed to providing safe and reliable delivery for every purchase.
All orders are shipped insured with a trusted postal carrier. Once your order has been shipped, you will receive a tracking number via email.
Processing Times
Order processing time: Within 1 business day
Estimated delivery time: 7–14 business days
Please note that delivery times may vary slightly due to international shipping conditions.
Tracking Your Order
As soon as your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment and view the estimated delivery date.
If you experience any issues tracking your order, please contact our customer service team.
Free Shipping
We offer 100% free shipping on all orders.
No minimum purchase is required.
All shipping costs are fully covered by Tola Jewelry.
Placing an Order
Ordering from Tola Jewelry is simple:
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Go to the product page and click “Add to Cart.”
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Make sure you select the correct variant (size, color, etc.).
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Click “Proceed to Checkout.”
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Enter your correct shipping information.
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Review your address carefully before continuing.
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Select your preferred payment method.
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Click “Complete Order” to finalize your purchase.
All payments are processed through secure SSL-encrypted systems to ensure your information is protected.
Accepted payment methods include:
• Credit card (AMEX, Mastercard, Maestro, Visa)
• PayPal
Shipping Information
To offer high-quality products at competitive prices, we work with international suppliers and fulfillment partners. Orders may be shipped directly from our overseas warehouse.
Because of this, delivery times may be slightly longer than domestic shipments. This allows us to reduce transportation, storage, and operational costs while maintaining fair pricing for our customers.
Cancellation Policy
Orders cannot be canceled once they have been placed.
We begin processing orders immediately to ensure fast handling and shipping. Please carefully review your order details before completing your purchase.
Rejected Package Policy
By placing an order, you agree to our shipping and return policies.
If a package is refused at delivery, the following conditions apply:
Restocking Fee
A restocking fee of 15% of the order value will be charged, with a minimum of $15 USD.
• If 15% of the order value is less than $15, a $15 fee will apply.
• If 15% of the order value exceeds $15, the 15% amount will apply.
Cost Settlement
These costs will be deducted from the refund amount or invoiced separately if necessary.
Exceptions
If the package is refused due to our error (such as damaged or incorrect items), no fees will be charged. In such cases, we will resend the product or provide a replacement free of charge.
Questions or Assistance
If you have any questions regarding your order or shipping, please contact our customer service team at:
Our team is happy to assist you.