Defects and Refunds
Damaged or Defective Products
If you receive a damaged or defective item, please contact us as soon as possible. We will gladly send you a replacement at no additional cost.
If you prefer not to receive a replacement, you may choose to receive a full refund instead.
Requesting a replacement or refund is simple. Please email us at:
Include your order number and clear photos showing the issue. Once we have reviewed and confirmed that the item is defective or damaged, we will arrange a replacement shipment or process your refund as quickly as possible.
Incorrect Item Received
If you ordered a specific product or variation (such as size, color, or style) but received the wrong item, please contact us right away.
Email us at:
Be sure to include your order number and a photo of the item you received. Once we verify the error, we will ship the correct product to you at no additional cost.