Return Policy

Return & Cancellation Policy

We’re sorry to hear that you are not fully satisfied with your order. We aim to make the return process as simple and transparent as possible.

Damaged or Incorrect Items

If your order arrives damaged or incorrect due to our error, please contact us by email. We will arrange a replacement shipment at no additional cost to you. In such cases, you will not be responsible for return shipping fees.

If the return is caused by the consumer (for example, ordering the wrong item or changing your mind), the customer is responsible for the return shipping costs. The cost depends on the shipping carrier you choose.

Return Policy – 30 Days

You may return your order within 30 days of receiving it.

Please note:

• Return shipping costs are the responsibility of the customer.
• Our warehouse is located in Asia.
• Return shipping costs typically range between 10–30 USD depending on the carrier.
• We strongly recommend using a Track & Trace service, as we are not responsible for lost return shipments.

How to Return Your Product

Step 1: Contact Us
Email us at info@tola-jewelry.com with your order number and the reason for your return. We will provide you with detailed return instructions.

Return Address

Contact Name: Wang Maoqin
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
City: Ningbo
Zip Code: 315100
Province: Zhejiang
Country: China
Telephone: 15314571683

Step 2: Send Your Package
After receiving instructions from us, send the items to the provided return address. You are responsible for the return shipment. We strongly recommend using a shipping method with Track & Trace.

Step 3: Refund Processing
Once we receive the returned items in good condition, we will process your refund within 14 business days to your original payment method.

Cancellation Policy

Please note that orders cannot be canceled once they have been placed and processed. All purchases are considered final at the time of ordering.

If you wish to return your item after receiving it, you may do so within the 30-day return period as outlined above.

Conditions for Returns

To be eligible for a refund or exchange:

• The item must be returned within 30 days of receipt.
• The product must be in its original condition.
• All original labels and tags must be attached.
• The item must show no signs of wear or use.

We reserve the right to refuse returns if items appear used, damaged, or altered beyond our control.

All returns are sent to our central warehouse in Asia at the customer’s expense unless the return is due to our error.

For any questions or assistance, please contact us at:
info@tola-jewelry.com